Return & Exchanges
🔄 Returns & Refund Policy – Shop with Peace of Mind
At Lnione, we want you to feel confident in every purchase. If an item doesn’t meet your expectations, we’ve made our returns and exchanges process as easy and straightforward as possible.
✅ Who is Eligible for a Return
You may return an item if:
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It is unused, in its original condition, and includes the original packaging.
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You contact us within 30 days of receiving your order.
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You provide proof of purchase, such as your order confirmation or invoice.
❌ Items That Cannot Be Returned
The following items are not eligible for returns:
1.Final sale items
2.Opened or used personal care products
3.Custom or made-to-order items
4.Should not return underwear products
🔁 Exchanges
If you receive a wrong, damaged, or defective item, please reach out to us within 7 days of receiving your order. We’ll gladly arrange:
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A replacement
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A full refund
To speed up the process, please include photos of the item and packaging.
💰 Refunds
Once we receive and inspect your returned item:
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Approved returns will be refunded to your original payment method.
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Refunds typically take 5–10 business days to process.
Please note that shipping fees are non-refundable unless we made an error with your order.
📦 Return Shipping Costs
Return shipping is generally the customer’s responsibility unless we made a mistake with your order (e.g., sending the wrong or defective item). We recommend using a trackable shipping service to ensure the safe return of your item.
💬 Need Assistance?
If you have any questions about returns, exchanges, or refunds, feel free to reach out to our customer support team at help@lnione.com. We’re here to assist you at every step!
At Lnione, we’re dedicated to making your returns and refunds as smooth and stress-free as possible, so you can shop with confidence.